0 min read · 06 Jul 2026
Online shopping has become a part of everyday life, but consumers sometimes receive damaged products, counterfeit goods, incorrect items, or face delayed deliveries and denied refunds.
If an e-commerce platform or seller fails to resolve your grievance, Indian consumer laws provide legal remedies.
Yes. If an online shopping platform or seller supplies defective goods, provides deficient services, or engages in unfair trade practices, you may file a consumer complaint and seek appropriate relief.
Consumers commonly face:
Raise a complaint through the website, mobile app, email, or customer care.
Keep copies of:
If the dispute remains unresolved, a legal notice may encourage settlement before litigation.
If the issue persists, file a complaint before the appropriate Consumer Commission seeking suitable relief.
Depending on the facts, the Commission may grant:
Depending on the facts and their respective roles, legal proceedings may be initiated against the appropriate parties.
Consumer rights may still exist under applicable law, depending on the circumstances.
If the delay causes loss or amounts to deficiency in service, compensation may be available in appropriate cases.
No. Consumers may represent themselves before the Consumer Commission.
Preserve all evidence of your attempts to contact the company and proceed with the appropriate legal remedy.
This article is intended for general informational purposes only and should not be considered legal advice. Consumer rights and remedies depend on the facts of each case and the applicable law.
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