Is a verbal promise from a salesperson legally enforceable?

A verbal promise can be legally relevant, but it is considerably harder to enforce than a written warranty, and the difficulty is almost entirely about proof rather than legal principle — the law does recognise oral representations made by a seller's agent as potentially binding on the company, but you will need to convince the consumer commission that the promise was actually made.

The Consumer Protection Act, 2019 specifically recognises "unfair trade practices," which includes making false or misleading representations about the standard, quality, or warranty of goods or services to induce a purchase. If the salesperson genuinely promised a 2-year warranty to get you to buy the product, and the company's written terms fall short of that, you may have a claim based on misrepresentation, not just on breach of the printed warranty terms.

Your challenge is evidentiary: without a witness, recording, or written confirmation of the verbal promise, it is your word against the salesperson's, and companies frequently contest such claims. If you have anything supporting your version — a text message or email where you reference the 2-year promise and the company doesn't deny it, a colleague or family member who was present during the sale, or even a company brochure or advertisement from that period mentioning a 2-year warranty for that product line — these can meaningfully strengthen your position.

Going forward, and for this specific situation if it's not too late, always ask for verbal promises to be noted on the invoice or confirmed over email, since this is by far the simplest way to make such assurances enforceable. For your current dispute, I'd suggest first sending the company a written complaint referencing the verbal promise and asking them to honour it, since some companies will do so to avoid a formal complaint, before deciding whether to escalate to a consumer commission.